Customer Service Representative (f/m/d)

Erkrath

Full-time

Permanent employee

Who we are?

As a company of the Ideawise Group, Compay GmbH provides financial services in online trade. Secure payment processing between company and customer, as well as receivables management, are our specialties. We react innovatively to market requirements and work with motivation to find solutions.

Our highest goal is to guarantee transparent and effective customer service with you and to strengthen the connection to and between customers and users. Therefore we are looking for service champions and customer whisperers with passion who are self-initiated, committed, and have strong communication skills.

Your tasks with us...

You handle telephone and written inquiries independently, quickly, and competently vis-à-vis users, customers, authorities, and lawyers
You compose answering letters individually as well as with the help of text modules
You record and maintain relevant data for the processing of the respective case
You actively participate in the improvement of service quality
You document existing work processes and continuously develop them with your colleagues
You are active in the back office as well as in the front office in the support area

You are a perfect fit for us if...

You have completed vocational training in the commercial field or have at least two years of experience in customer service as a career changer
You love to make service-oriented phone calls, and your radiance is audible through the phone
Service quality is in your blood
You have knowledge of digital media (e.g. video conferencing programs)
and MS Office products (esp. Word, Outlook)
You are eloquent in the German language and have a clear and understandable way of expressing yourself and excellent written communication skills
You work in a structured and organized manner, are flexible, and can work under pressure and keep track of several tasks simultaneously

Our benefits...

Permanent employment with 30 days of vacation per year
Flextime outside telephone and service hours (9:00 am - 5:00 pm)
Dynamic team with flat hierarchies and open communication
Open office, sports facilities, free parking spaces
Subsidized lunch, free drinks
English lessons, education, and further training by mutual agreement
Free selection of hardware from our catalog

Were we able to arouse your interest?

Then apply now and become part of our great team! Please send us your application documents, including your next possible starting date and salary expectations, directly via our application form.

If you have any questions regarding your application, please do not hesitate to contact Mr. Sean Gerdes by telephone at +49 (0)211 545726 11.

Please note that we can only process applications submitted via our application portal! Applications send by other means will not be processed or responded to.

About us

We, Compay GmbH, take care of payment processing for Ideawise Group. As one of the most innovative payment processors, we provide our users with various payment processes in the digital commerce sector.

Our employees are at the heart of these innovations because they make a difference, guide our actions, and bring our corporate values to life. Respect and openness towards other industries and value-free communication shape our payment solutions in the long term. As a solution-oriented company and reliable partner for our users, we develop smart and sustainable ideas, products, and services for secure online payment transactions.